Last Updated: May 1, 2025

Introduction

At ChristianCrafts.shop, we are committed to delivering your sacred treasures from the Holy Land (Israel) safely and efficiently. This shipping policy outlines our shipping methods, processing times, costs, and important terms to ensure you have a clear understanding of our delivery process.

Order Processing Time

Standard Processing: 2–5 business days
All orders are carefully prepared before shipment. Our specialized team personally inspects each item to ensure it meets our quality standards. Orders placed after 2:00 PM (Jerusalem time) will be processed the next business day.

Blessing Service: Additional 1–2 business days
If you have selected our Stone of Anointing blessing service, please allow extra time for this sacred process to be completed.

Holidays and Weekends: Processing times exclude weekends, Israeli holidays, and Christian holy days when our stores are closed.

Available Shipping Services

Express Services - the customer can select one of two options:

- Express Mail Service: 6–12 business days
- ECO-POST/Registered Airmail: 14-21 days 

 

The number of days above varies between countries and destinations, but usually the delivery happen within the given range. Also, note that we ship inside Israel only via Registered mail, which takes around 6 days. 

Shipping Costs

Shipping costs are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
- Any additional services requested

Free Shipping Threshold: This varies based on special offers. You can check the current threshold during the checkout process.

Shipping costs will be clearly displayed during checkout before you complete your purchase.

Insurance Coverage

Standard Coverage: No insurance is included with the shipment.

Optional Insurance: Available upon request for high-value orders:
- Customer pays insurance premium
- We will provide a quote for additional insurance coverage upon request
- Recommended for orders over $500 or containing particularly valuable items
- Must be requested before shipment and may delay delivery time (expected delay 2–3 days)

To request additional insurance, please contact us with your order details, and we will provide a customized quote: info@christiancrafts.shop

International Shipping

We ship worldwide to most countries. Please note:
- Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Restricted Countries: We cannot ship to certain countries due to postal restrictions or regulations. Please contact us if you're unsure about shipping to your location.
- Documentation: All international shipments include proper customs declarations and Certificates of Authenticity where applicable.

Delivery and Potential Delays

Delivery Expectations: We work with trusted courier services to ensure reliable delivery of your orders.

Potential Delays: Delivery times are estimates and may be affected by factors beyond our control, including but not limited to:
- Weather conditions
- Customs processing delays
- Postal service interruptions
- Holiday periods
- International events, restrictions, or political/security instability
- Remote delivery locations

Our Commitment: While we cannot control external factors, we always strive to select the most reliable courier services available and will work diligently to resolve any shipping issues that may arise.

Order Tracking

- Tracking Information: You will receive tracking information via email once your order ships.
- Tracking Limitations: Tracking updates may be limited for Sea/Land Mail shipments, especially during international transit.

Delivery Requirements

- Signature Requirements: Some shipments may require a signature upon delivery.
- Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.
- Delivery Attempts: If delivery cannot be completed, packages will typically be held at your local post office for pickup.

Lost or Damaged Packages

- Reporting Issues: Please contact us within 7 days of the expected delivery date if your package has not arrived, or within 48 hours of delivery if items are damaged.
- Investigation Process: We will work with our shipping partners to investigate any lost or damaged shipments.
- Resolution: Depending on the circumstances and insurance coverage, we will either replace the item(s) or provide a refund.

Returns and Exchanges

For information about returning items, please refer to our separate Return Policy. Customers are responsible for return shipping costs unless the return is due to our error.

Special Handling

- Fragile Items: Delicate items such as ceramic pieces and glass items receive special packaging and handling.
- Custom Orders: Custom or personalized items may require additional processing time before shipment.
- Bulk Orders: Large orders may be split into multiple shipments for safety and efficiency.

Contact Information

If you have questions about shipping options, costs, or tracking, please contact us:

- Email: shipping@christiancrafts.shop
- Phone: +1 (615) 623 1314
- Business Hours: 09:00 – 18:00 (Jerusalem Time, GMT+3)

Order Changes: To modify or cancel an order, please contact us immediately. Once an order enters the shipping process, changes may not be possible.

Policy Updates

This shipping policy may be updated periodically to reflect changes in our shipping methods, carrier services, or operational procedures. The most current version will always be available on our website.

Terms and Conditions

This shipping policy is part of our overall Terms and Conditions. By placing an order, you agree to these shipping terms and acknowledge that delivery times are estimates and may vary due to circumstances beyond our control.

Important Notes:
- All shipping times are estimates and not guaranteed delivery dates
- We are not responsible for delays caused by customs, weather, or other factors beyond our control
- Additional insurance is strongly recommended for high-value orders
- International customers are responsible for customs duties and taxes
- Please inspect packages upon delivery and report any damage immediately

We appreciate your understanding and patience as we work to deliver your sacred treasures safely from the Holy Land to your home.

Our customer service team is here to help with any shipping-related inquiries. We’re committed to ensuring your ChristianCrafts.shop experience is blessed from order to delivery.